Consumeradvice

Consumer Returns

I bought a car from a private individual and have received contact saying that there is outstanding finance on the vehicle. I am worried that the car may be taken away. Can you help?

If you’ve bought a used car from a private seller, they should always have what is known as ‘legal title’, essentially meaning that the seller should have the legal right to sell the vehicle. If you have discovered that the car has outstanding finance attached to it, it is likely that it may have been …

I bought a car from a private individual and have received contact saying that there is outstanding finance on the vehicle. I am worried that the car may be taken away. Can you help? Read More »

I recently ordered a coffee table from a furniture retailer as a gift for my parent’s anniversary, and when it arrived the item was damaged. The finish wasn’t the same as the one I had seen in store. Can you help?

When you purchase goods from a trader, the Consumer Rights Act 2015 states that they should be of satisfactory quality, meaning that there should be no faults or damage and the goods should be durable. The goods should also be the same as any sample or model that you were shown, match the sellers description and …

I recently ordered a coffee table from a furniture retailer as a gift for my parent’s anniversary, and when it arrived the item was damaged. The finish wasn’t the same as the one I had seen in store. Can you help? Read More »

White Goods: New energy efficiency regulations will make household appliances more affordable and sustainable

An announcement from the UK Government on March 10th, 2021 outlined plans to implement legislation which will make appliances like fridges, washing machines, and televisions cheaper to run and longer lasting. UK consumers will soon find that their home appliances have a longer lifespan and greater cost-effectiveness, following the announcement of new energy efficiency legislation …

White Goods: New energy efficiency regulations will make household appliances more affordable and sustainable Read More »

Purchasing a Vehicle – Knowing Your Consumer Rights and Making Informed Choices

There is a lot of speculation around the ‘best’ date of the month and time of the year to purchase a car. Some argue that March and September are optimal months due to the increased numbers of new car registrations, and subsequent pressure placed on car dealers to meet sales quotas. Others suggest that quieter …

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Covid-19 Returns and Refunds: Your Rights and the Situation Explained

Every January, many of us head to the shops to return or exchange Christmas gifts which appear to be faulty or were purchased in the wrong size. Due to current coronavirus restrictions however, only essential retailers can remain open, leaving many consumers wondering how to return or exchange their purchases.   Paul Martin, UK head …

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Making the Most of What We Have: New Year Planning 2021

We all do it. Well, I know I do. We make that list in the week between Christmas and New Year of all the things that we promise ourselves that we will do over the course of the next 12 months that will fix our lives, make us more financially stable and let us save …

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Returns and Refunds at Christmas – Your Rights

2020 has brought unprecedented changes to the way we do many things – including how we shop. This Christmas season, it is especially important to be aware of your options when it comes to returning items, especially during a time when many of us are turning to online retailers for our holiday purchases.      …

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Cyber Monday: Avoiding Counterfeit Electronics and Issues with Games Consoles

Black Friday and Cyber Monday are set to be more popular than ever this year, with many retailers offering early and extended sales on the must-have items for Christmas. Cyber Monday presents an opportunity to pick up the latest gadgets and electrical equipment, including the newest releases of games consoles. With the genuine retailers out …

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Counterfeit Goods: Impacts on Consumers and the Economy

We all like to feel like we are getting value-for-money in anything we purchase, but sometimes a bargain can leave us feeling cheaper than expected when it turns out to be a counterfeit, sub-standard imitation of the real thing. Questions are raised about the multiple perspectives involved in the operation of the movement of these …

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Cyber Security – Protecting Your Information When Shopping Online

Cyber scams can come in various forms and impact consumers in different ways. With a variety of methods employed by scammers to gather consumer information, being aware can ensure that we are not caught out. This is particularly relevant when shopping online, with scammers utilising social media platforms and cloned websites to gather personal information. …

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