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Category: Consumer Protection

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Consumer Protection

I have been waiting on the delivery of gifts for my family that I ordered online. This has been going on for some time, and I am starting to wonder if I can just cancel them to buy elsewhere in case they don’t come in time for Christmas. Can you help?

Christmas / Seasonal, Consumer Protection, Consumer Returns, Consumer Rights, Consumer Spending / December 11, 2022

There are various things that could be causing the delays, but your statutory rights are the same, regardless of the reason(s) for delay supplied by the retailer. If an online retailer has advised that you should have received items within a particular timeframe, then you should have received them within this period. This year, it …

I have been waiting on the delivery of gifts for my family that I ordered online. This has been going on for some time, and I am starting to wonder if I can just cancel them to buy elsewhere in case they don’t come in time for Christmas. Can you help? Read More »

Christmas Shopping Online: Avoiding Payment Pitfalls and Knowing Our Rights

Christmas / Seasonal, Consumer Protection, Consumer Rights, Cost of Living, Counterfeit Goods, Scams / February 10, 2023

The way we interact with retailers and other traders has changed considerably over the course of the last few years. With many of us turning to online shopping out of necessity during the pandemic, and continuing to do so now, many high street retailers have reduced the number of physical stores they have as a …

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I purchased a car from a dealership and have had ongoing technical issues with it since I got it home. There has been a lot of back-and-forth with them about how we are going to sort the problem. Can you help?

Consumer Protection, Consumer Returns, Consumer Rights, Consumer Spending, Cost of Living, Vehicles / November 16, 2022

When you purchase a car or vehicle from a trader, the Consumer Rights Act 2015 states that it should be of satisfactory quality. This means it should be in the condition expected of a car of its age and the price you paid. If it has been 30 days or less since you bought the vehicle and …

I purchased a car from a dealership and have had ongoing technical issues with it since I got it home. There has been a lot of back-and-forth with them about how we are going to sort the problem. Can you help? Read More »

Halloween 2022 – Avoiding a Safety Horror Story this Halloween

Consumer Protection, Counterfeit Goods, Safety / October 26, 2022

Growing up, Halloween was always a well-thought-out occasion for us, with myself and my two younger siblings taking time to describe what we wanted to dress up as, and my mum and aunt making or purchasing items to make our vision a reality. From the time I dressed up as Dracula, with a bin bag …

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I have been getting a load of text messages and emails telling me to apply for the Government’s energy bill support payments – the £400 to help with energy costs. I thought this was happening automatically but wanted to double check in case I am wrong, as I am struggling. Can you help?

Consumer Protection, Cost of Living, Scams / September 16, 2022

The UK Government has announced details on how households will receive £400 to help with rising energy bills this autumn. There will be a discount of £66 applied to bills in October and November, and £67 a month from December to March 2023. All households are eligible for the full £400, regardless of income. How the …

I have been getting a load of text messages and emails telling me to apply for the Government’s energy bill support payments – the £400 to help with energy costs. I thought this was happening automatically but wanted to double check in case I am wrong, as I am struggling. Can you help? Read More »

Counterfeit Goods: Impacts on Consumers and the Economy

Consumer Protection, Consumer Rights, Counterfeit Goods / September 12, 2022

 We all like to feel like we are getting value-for-money on anything we purchase, but sometimes a bargain can leave us feeling cheaper than expected when it turns out to be a counterfeit, sub-standard imitation of the real thing. Questions are raised about the multiple perspectives involved in the operation of the movement of these …

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I recently found out that I have been switched energy suppliers without my consent. Both my original supplier and the new one are still operating, but are not agreeing on how to sort this out and it has left me in billing limbo at the worst time. Can you help?

Consumer Protection, Consumer Rights, Cost of Living, Energy / July 11, 2022

It sounds like something known as an ‘erroneous transfer’ has taken place. These types of transfer happen when an energy customer is switched over from one energy supplier to another, sometimes by accident without their permission to do so. Erroneous transfers can happen for several reasons, include mismatches of meter and property location information; clerical …

I recently found out that I have been switched energy suppliers without my consent. Both my original supplier and the new one are still operating, but are not agreeing on how to sort this out and it has left me in billing limbo at the worst time. Can you help? Read More »

Amazon Prime Day 2022: Protection on Purchases – Know Your Rights

Amazon Prime Day, Consumer Protection, Consumer Returns, Consumer Rights, Consumer Spending, Damaged Goods, Household Goods, Online Shopping / July 11, 2022

According to Amazon, its Prime Day 2021 sale moved more than 250 million items, surpassing every other Prime Day event in terms of sales volume. With many consumers moving more towards online shopping during the pandemic, it is no surprise that the 48-hour sale was so popular. There are considerations for consumers when making purchases …

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Our holiday was ruined by several issues with our luggage. When we arrived at our destination, they said our bags were delayed, and when the items eventually arrived, the cases were all scuffed and bashed and one was missing. What can I do about this?

Consumer Protection, Consumer Rights, Holidays / Travel, Insurance / July 11, 2022

When hold luggage is lost, damaged, or delayed, you are entitled to make a claim against the airline responsible. If your journey consisted of travelling with two or more airlines it will usually be the last airline you travelled with that you take your claim to, however you could make a claim to any of …

Our holiday was ruined by several issues with our luggage. When we arrived at our destination, they said our bags were delayed, and when the items eventually arrived, the cases were all scuffed and bashed and one was missing. What can I do about this? Read More »

Missguided – Online Retailer Administration: Your Rights

Company Administration / Out of Business, Consumer Protection, Consumer Returns, Consumer Rights, Cost of Living / June 17, 2022

With recent news that online fashion retailer Missguided has entered administration, many consumers have been left wondering what their rights are in relation to returns and refunds. If you have previously returned goods to Missguided and are awaiting refunds, Teneo (the current business running the operations of Missguided until Frasers Group takes over) have advised …

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